UK SHIPPING
At Mikamatcha we ship out all orders within a 24 hour period, from the time the order has been confirmed.

We ship all of our products via Royal Mail. UK Deliveries can vary and usually take 3-5 days (working days) from the moment an order is processed but sometimes may be earlier.

Royal Mail will usually attempt to deliver between the hours of 9 am and 6 pm. They may also deliver on Saturdays.

If a delivery has been attempted and you are not in then your package will go to your local Delivery office and you will be left a RED & WHITE card asking you to get in contact either to arrange a re-delivery or to pick it up.

EUROPE SHIPPING
We currently ship to the whole of Europe. Please be aware that under the current climate, european courier services are under great strain which is having an impact on delivery timings. We are unable to give accurate European delivery times however it could take up to 7-14 days.

According to what country you live in there may also be further complications with customs and other added charges as the UK is now out of the EU. This is a shipping disclaimer for Europe only.

RETURNS
Quality is at the forefront of our business at Mikamatcha. We want all of our customers to be happy and satisfied with our products and service. If you are not entirely happy with your order then please do contact us by clicking here and giving us your full name and order number. We offer a 14 day only money back service. Conditions do apply. All unwanted items that are unwanted must be in the exact same condition as when you received it/them. All items must be in the original  packaging as when they were received. Postage must be paid by the customer and we will give return address instructions once you contact us via the contact page. Postage fees are non refundable.

If the 14 day period has passed we cannot accept any item back.