DELAYED PACKAGE:

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or carrier-related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regard to reshipments, claims, or lost packages to the best of our ability.

In the event a package has been lost, missing, or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: hello@matcha-tea.co.uk .
with your order number.

CUSTOMS, TAXES AND DUTIES:

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

CONTACT

Mikamatcha Ltd.

Support: Monday – Friday

Phone: +442039185212

Email:hello@matcha-tea.co.uk

Business Address 331 Kilburn High Rd, London NW6 7QB, UK